Category: Uncategorized

Job Summary:
The Healthcare Call Center Supervisor is responsible for overseeing the call center, ensuring high-quality customer service, efficient call handling, and compliance with healthcare regulations. This role involves supervising staff, managing performance, and implementing processes to enhance patient and provider satisfaction.

Key Responsibilities:

• Supervise and lead call center staff, including hiring, training, coaching, and evaluating performance.
• Monitor call quality and provide ongoing feedback to ensure excellent customer service and adherence to healthcare standards.
• Develop and implement call center policies, procedures, and best practices.
• Manage scheduling to ensure appropriate coverage during operational hours.
• Handle escalated calls and complex issues, providing resolution in a professional and timely manner.
• Analyze call center metrics and reports to identify areas for improvement and implement corrective actions.
• Ensure compliance with healthcare regulations, HIPAA, and organizational policies.
• Collaborate with healthcare providers, administrative staff, and other departments to coordinate care and information flow.
• Promote a positive team environment and foster continuous improvement and professional development.
• Maintain documentation related to staff performance, training, and operational procedures.
• Perform the duties of a call center representative at least fifty percent of the time.

The employee will be under the general supervision of and report directly to the EP/Device clinic Supervisor. This clinical position requires direct patient contact and the performance of a variety of functions related to the care, education, and maintenance of patients with implanted cardiac devices. ( pacemakers, implanted cardiac defibrillators, and Loop recorders) as well as external cardiac recorders (Holter monitors, MCOTS, EVENT recorders, and Loop recorders) and external temporary cardiac defibrillators.

Essential Job Functions:

• -Obtains vital signs and pertinent patient history, medication review
• -Attaches patient to the appropriate programmer to initiate interrogation process
• -Provides appropriate education regarding home care, routine precautions and F/U of patient?s individual device.
• -Able to educate and instruct patients on use of home monitoring devices.
• -Able to log on to and order equipment through websites.
• -Able actively participate in downloading and maintenance of remote monitoring websites, reporting any alert status directly to the Supervising NP/RN/M
• -Able to call device manufacturers/ representatives for information when required.
• -Able to perform a Trans-telephonic telephone check.
• – Will be able to perform arrhythmia analysis of Holter, Event, and MCOT monitors and Loop recorders.
• -Will remain current with new technology as it becomes available. Attends educational programs as
• -Required to maintain current with new devices, procedures, and patient education requirements.
• -Schedule patient appointments within established guidelines.
• -Will maintain appropriate documentation in the patient?s EMR, chart.
• -Will maintain statistics for the department under the supervision of the NP.
• -Will follow HIPAA guidelines at all times.

The Senior Supervisor will provide direct oversight of the daily operations within the imaging and stress laboratories at NSC, as well as provide supervision of the CV sonographers. The senior supervisor will facilitate the orientation of new staff, manage staff assignments, and handle all employee relations activities within the department. The senior supervisor will work directly with the physician leaders for CV imaging at NSC and radiology safety officer(s) to ensure the department is well-equipped, and staff are properly trained, educated, and performing within department standards.

This position will report directly to the Clinical Operations Manager, and will be primarily located at NSC headquarters at 45 Research Way, Suite 108, East Setauket, NY.

Job Summary:
The Scheduler is an avital administrative role within our medical office. The candidate is responsible for preparing and maintaining all aspects of the medical providers and APP schedules. The candidate will create and maintain the diagnostic review schedule for the providers. This candidate will ensure the distribution of the schedule adheres to the practice guidelines for all providers including overnight call and weekend coverage distribution.

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Key Responsibilities:

• Prepare Physician and APP schedule according to the formula of the practice.
• Enter the information into the various schedule programs
• Update the physician appointment schedules
• Update and communicate changes efficiently and effectively
• Input the diagnostic reviews and ensure no conflicts
• Ensure distribution of the schedule in all areas of the practice
• Serve as a liaison between the providers and other staff members
• Support general office operations.

Essential Job Functions:

• Organizational Skills: Managing complex schedules across multiple providers and departments requires excellent organizational skill. Must be able to prioritize tasks to avoid errors.
• Communication Skills: Effective communication with the medical staff is crucial for efficient operations.
• Attention to Detail: Accuracy in data entry, scheduling and adhering to the practice guidelines is vital to in a healthcare setting.
• Technology Proficiency:
• Comfort and experience using scheduling software, EHR systems, general software, privacy laws.

Job Summary:
The Secretarial Department Supervisor oversees the secretarial team within the healthcare facility. This role involves supervising the secretarial staff, ensuring efficient office and patient record management, coordinating communication between departments, and maintaining compliance with healthcare regulations and organizational policies. The supervisor plays a key role in supporting administrative functions.

Key Responsibilities:

• Supervise and lead the secretarial team, including hiring, training, mentoring, and evaluating performance.
• Oversee scheduling, workflow, and task assignments to ensure timely and accurate completion of secretarial duties.
• Oversee secretarial department providers for scheduling, orders management, outpatient scheduling, and correspondence.
• Ensure compliance with healthcare regulations, HIPAA, and confidentiality standards.
• Coordinate communication between clinical staff, patients, and other departments.
• Handle escalated issues or complex administrative concerns, providing guidance and resolution.
• Maintain and update policies, procedures, and protocols for the secretarial department.
• Prepare reports related to departmental productivity, staffing, and metrics.
• Foster a positive team environment focused on professionalism, accuracy, and customer service.
• Manage staffing schedules to ensure adequate coverage and workflow balance.
• Perform duties of a secretary at least fifty percent of the time

The Administrative Assistant will provide office support to the ongoing operations at North Suffolk Cardiology (NSC). Duties and responsibilities include, and are not limited to, record-keeping of employee files, meeting agendas and minutes, vendor logs, A/P transaction logs, licenses/ certifications, office supply inventory, and other reports. Additional duties include scheduling of business meetings for NSC managed partners, director of operations, physician(s)/ physician group, and department units. Meeting agendas, minutes, food/ beverages, and meeting materials will be coordinated through the meeting organizer and Office Supervisor.

This position will report directly to the Office Supervisor and will be primarily located at NSC headquarters at 45 Research Way, Suite 206, East Setauket, NY.

The Lead Patient Coordinator greet patients as they come in for and leave their appointments and act as practice ambassadors (excellent customer service orientation). It is their direct responsibility to help keep the flow of patients into and out of the clinical areas without sacrificing the collection and input of correct demographic and insurance information. When working the reception desk, the coordinators act as a liaison to get patients accurately signed in and moved into the clinical area with accurate tracking of time while patients go through each station of the encounter. When assigned to the check out stations, they act as a liaison to expedite the coordination of care by capturing and executing through SPM/GEMMS all post-encounter orders. It is their responsibility to ensure that patients are accurately registered and that all proper paperwork has been filled out completely including waivers when necessary and that copays have been collected . Lead Patient Coordinator is responsible for posting all copays collected into InstaMed and are responsible for reconciling individually collected receipts with amounts posted and will report and resolve any overages or shortages each day. Monitors patient coordinators making sure staff acts as practice ambassadors (excellent customer service orientation). Responsible for observing keeping track of the flow of patients into and out of the clinical areas without sacrificing the collection and input correct demographics and insurance information.

General Summary:

Responsible for performing a variety of duties that may be both clinical and administrative tasks. This includes assisting physicians with patient care and handling clerical, environmental and organizational tasks. Expected to provide information to patients so that they benefit from the clinical services.

Essential Functions:

• Check schedules, organize patient flow, room patients.
• Collect patient history including medications and reason for visit, chart in EMR, relay information
• Check vital signs (blood pressure, pulse, temperature), measure height and weight, take EKGs
• Set up equipment, maintain cleanliness of exam rooms, order supplies, keep exam rooms stocked
• Assist with minor procedures, handle specimens, do CLIA waived tests
• Send and receive medical records, obtain Lab & Test Results
• Ensure patient results are reviewed by physician in a timely manner, provide appropriate followup as directed
• Follow HIPAA guidelines
• Other duties as necessary

Job Summary:

The Nuclear Medicine Technologist (NMT) is responsible for high quality image acquisition, processing and enhancement for the physicians? interpretation.The NMT orders the isotopes, as well as the logging in of all isotopes to be used for each day. Prepare and administer radiopharmaceuticals. The NMT performs quality control of all equipment. (Dose Calibrator, SPECT and PET Cameras, Well Counter, GM meter, etc.) Will perform QC wipe test, area surveys for possible contamination with RaRx, waste disposal and any other duties assigned by the Nuclear Medicine Supervisor/Technical Director.

Responsible for the daily coordination and care requirements of patients with all clinical aspects for the Cardiology Practice to ensure the highest level of patient satisfaction and care.

Responsibilities:

• Perform screening and measuring procedures according to protocol. This may include, but is not limited to vitals of height, weight, blood pressure, pulse, temperature, EKG. Record findings in the electronic medical record (EMR) Cerner system.
• Compassionate towards patients with strong communication skills
• Detail orientated to keep track of multiple patients
• Review medications and allergies with patients and record pharmacy information for each patient for E-Prescribing.
• Prepare and administer injections
• Perform intravenous lines and consent patients for nuclear stress test
• Maintain inventory of medical supplies
• Maintain patient confidentiality
• Review facility assessment reports and/or outside physician documentation.
• Review Transition of Care facility documentation and reach out to patients on discharge instructions
• Schedule ancillary services and other procedures as needed.
• Call in renewal of prescriptions as directed by Physician
• Follow up with patient upon completion of authorization to provide authorization information to the patient.
• Secure all medication/needles to be in locked cabinet
• Ensure patient results and correspondences are reviewed in a timely manner by the physician and appropriate follow up is performed according to the physician?s direction
• Maintain an adequate supply of inventory in each of the exam rooms while ensuring the cleanliness of the examination room
• Maintain the organization of the sample medication closet to be clean and organized. Ensure logging and end of day security.
• Assist in scanning of documentation such as EKG, Stress Tests, etc.
• Ensure HIPAA guidelines are followed