Job Summary:
The Secretarial Department Supervisor oversees the secretarial team within the healthcare facility. This role involves supervising the secretarial staff, ensuring efficient office and patient record management, coordinating communication between departments, and maintaining compliance with healthcare regulations and organizational policies. The supervisor plays a key role in supporting administrative functions.

Key Responsibilities:

• Supervise and lead the secretarial team, including hiring, training, mentoring, and evaluating performance.
• Oversee scheduling, workflow, and task assignments to ensure timely and accurate completion of secretarial duties.
• Oversee secretarial department providers for scheduling, orders management, outpatient scheduling, and correspondence.
• Ensure compliance with healthcare regulations, HIPAA, and confidentiality standards.
• Coordinate communication between clinical staff, patients, and other departments.
• Handle escalated issues or complex administrative concerns, providing guidance and resolution.
• Maintain and update policies, procedures, and protocols for the secretarial department.
• Prepare reports related to departmental productivity, staffing, and metrics.
• Foster a positive team environment focused on professionalism, accuracy, and customer service.
• Manage staffing schedules to ensure adequate coverage and workflow balance.
• Perform duties of a secretary at least fifty percent of the time