Category: Uncategorized

Job Summary:
The Secretarial Department Supervisor oversees the secretarial team within the healthcare facility. This role involves supervising the secretarial staff, ensuring efficient office and patient record management, coordinating communication between departments, and maintaining compliance with healthcare regulations and organizational policies. The supervisor plays a key role in supporting administrative functions.

Key Responsibilities:

• Supervise and lead the secretarial team, including hiring, training, mentoring, and evaluating performance.
• Oversee scheduling, workflow, and task assignments to ensure timely and accurate completion of secretarial duties.
• Oversee secretarial department providers for scheduling, orders management, outpatient scheduling, and correspondence.
• Ensure compliance with healthcare regulations, HIPAA, and confidentiality standards.
• Coordinate communication between clinical staff, patients, and other departments.
• Handle escalated issues or complex administrative concerns, providing guidance and resolution.
• Maintain and update policies, procedures, and protocols for the secretarial department.
• Prepare reports related to departmental productivity, staffing, and metrics.
• Foster a positive team environment focused on professionalism, accuracy, and customer service.
• Manage staffing schedules to ensure adequate coverage and workflow balance.
• Perform duties of a secretary at least fifty percent of the time

Job Summary:
The Secretarial Department Supervisor oversees the secretarial team within the healthcare facility. This role involves supervising the secretarial staff, ensuring efficient office and patient record management, coordinating communication between departments, and maintaining compliance with healthcare regulations and organizational policies. The supervisor plays a key role in supporting administrative functions.

Key Responsibilities:

• Supervise and lead the secretarial team, including hiring, training, mentoring, and evaluating performance.
• Oversee scheduling, workflow, and task assignments to ensure timely and accurate completion of secretarial duties.
• Oversee secretarial department providers for scheduling, orders management, outpatient scheduling, and correspondence.
• Ensure compliance with healthcare regulations, HIPAA, and confidentiality standards.
• Coordinate communication between clinical staff, patients, and other departments.
• Handle escalated issues or complex administrative concerns, providing guidance and resolution.
• Maintain and update policies, procedures, and protocols for the secretarial department.
• Prepare reports related to departmental productivity, staffing, and metrics.
• Foster a positive team environment focused on professionalism, accuracy, and customer service.
• Manage staffing schedules to ensure adequate coverage and workflow balance.
• Perform duties of a secretary at least fifty percent of the time

Job Summary:
The Healthcare Call Center Supervisor is responsible for overseeing the call center, ensuring high-quality customer service, efficient call handling, and compliance with healthcare regulations. This role involves supervising staff, managing performance, and implementing processes to enhance patient and provider satisfaction.

Key Responsibilities:

• Supervise and lead call center staff, including hiring, training, coaching, and evaluating performance.
• Monitor call quality and provide ongoing feedback to ensure excellent customer service and adherence to healthcare standards.
• Develop and implement call center policies, procedures, and best practices.
• Manage scheduling to ensure appropriate coverage during operational hours.
• Handle escalated calls and complex issues, providing resolution in a professional and timely manner.
• Analyze call center metrics and reports to identify areas for improvement and implement corrective actions.
• Ensure compliance with healthcare regulations, HIPAA, and organizational policies.
• Collaborate with healthcare providers, administrative staff, and other departments to coordinate care and information flow.
• Promote a positive team environment and foster continuous improvement and professional development.
• Maintain documentation related to staff performance, training, and operational procedures.
• Perform the duties of a call center representative at least fifty percent of the time.

Responsible for the daily coordination of the clinical aspects of the medical office while collaborating with the front desk scheduling to ensure the highest level of patient satisfaction and care.

Job Responsibilities:

• Place patients in the examination rooms and document for the physician the medication log, vitals and the main reason for the visit in Cerner EMR
• Perform screening and measuring procedures according to protocol. This may include, but is not limited to height, weight, blood pressure, pulse, temperature.. Record findings in the electronic medical record (EMR) Cerner system. Record pharmacy information for each patient for E-Prescribing.
• Assist the Lead Medical Assistant with flow of the physician to comply with schedule
• Maintain room cleanliness.
• Assist in obtaining reports, assessment reports and/or outside physician documentation.
• Schedule ancillary services and other procedures as needed.
• Maintain, scan patient charts into EMR
• Call in renewal of prescriptions as directed by physician. Review with physician for any changes needed.
• Secure all medication/needles to be in locked cabinet
• Ensure patient results and correspondences are reviewed in a timely manner by the physician and appropriate follow up is performed according to the physician’s direction
• Cover lunch schedules of Medical Assistants
• Assist in scanning of medical documentation
• Ensure HIPAA guidelines are followed
• Necessary cross training to schedule patients for appointments.
• Front desk intake of patients for registration and exit for appointments