A Triage RN in Endocrinology assesses patient urgency, conducts phone triage, and provides direct care for endocrine conditions like diabetes. Key responsibilities include evaluating symptoms, prioritizing care, coordinating with providers, managing medication refills and prior authorizations, documenting interactions in electronic health records (EHR), and educating patients. This role involves both administrative tasks and patient-facing duties, often requiring strong communication skills and knowledge of endocrine disorders and treatments.

Key responsibilities

• Patient assessment and triage: Evaluate patient symptoms via phone or in-person to determine the urgency and direct them to the appropriate level of care.
• Provider collaboration: Work with endocrinologists and other healthcare team members to relay critical information and coordinate patient care.
• Medication management: Handle prescription refills, obtain prior authorizations for medications, and educate patients on new prescriptions.
• Patient education: Provide education on endocrine disorders, treatment plans, and the use of diabetes technology.
• Documentation: Accurately document all patient interactions, assessments, and care provided in the patient's electronic health record (EHR).
• Administrative support: Assist with tasks like scheduling, insurance pre-authorizations, and coordinating referrals.
• Follow-up and results: Contact patients to relay test results and provide follow-up instructions as directed by physicians.
• Quality improvement: Participate in quality improvement initiatives and team meetings.