JOB SUMMARY: Gather and arrange pertinent patient information ahead of their upcoming visit to enhance the visit experience and address any gaps in care.

JOB DUTIES:

• Conduct pre-visit planning chart reviews and coordinate with practices and patients to address and resolve quality measures and care gaps.
• Contact other providers, radiologists, labs, and immunization sources to collect records and results as necessary.
• Contact patients to gather necessary information.
• Use the EMR to communicate with practice administrators and other team members.
• Upload a completed pre-visit plan into the patient’s EMR chart for the care team to review.
• Respond to all emails and answer calls to the concierge line.
• Attend meetings as required.
• Manage assigned projects and communicate project status to team, project leaders and management.