Job Summary:

Position reports to the Office Manager. Act as a central point of communication among patients and team members of our health facility. Perform team lead/secretarial duties utilizing specific knowledge of medical terminology and all office policies and procedures.

Essential Job Functions:

• Manage staff; PTO requests, staff schedules, task completions, Paychex timecards
• Consult with Office Manager on operational issues or changes to office operations. Staff issues/disciplinary action before taken, will need to be approved by Director of Human Resources before implementing
• Manage provider/clinic schedules in SPM; adjustments, blocks, opening/closing schedules, Holiday blocks, provider PTO, and other related duties to scheduling
• ?Communicate all Provider PTO to Director of MSO Operations and Director of Human Resources; also notify both directors of any office closures or changes in the operation schedule
• Handling patient related issues/complaints; forward to Office Manager for follow-up
• Oversee front end operations, including but not limited to:
• Monitoring patient flow throughout encounters
• Phreesia; Appointment scheduling/patient demographics capture, confirmations, blast messaging
• Patient letters
• Financials; Referrals, Auths, and Co-pay collection
• Medical Record requests
• New Patient Requests/Protocols
• Ensure HIPAA regulations are being followed throughout practice
• Comply with regulatory reports sent timely to Director of Training and Regulatory
• Monitor practice policies and procedures; ensuring they are adhered
• Answer high volume of calls promptly, confidently, with compassion and efficiency
• Ensure daily practice operation is meeting all DOH and regulatory agency guidelines
• Sign off and monitor of Purchase Vouchers into the AP; ensuring all accounts are up to date with payments
• Submit ordering for clinical and non-clinical office supplies; request purchases (outside of normal operation supplies) to Director of MSO Operations
• Open communication with Office Manager on practice operations, including
• Operation challenges
• Areas of improvement
• Practice Team Meeting agenda items
• Patient Experience initiatives
• Employee Engagement initiatives
• Submit daily charge reports to assigned Billing Supervisor and Biller
• Communicate with Billing Supervisor/Coding Supervisor on any edits needed

Salary:?$22-$27.47 per hour.