Responsibilities:

• Oversees daily office operations and delegates authority to assigned staff.
• Assist in developing and implements short and long-term work plans and objectives for clerical functions.
• Assist staff in understanding/implementing clinical policies and procedures
• Develops guidelines for prioritizing work activities, evaluating effectiveness and modifying activities as necessary.
• Ensures that the office is staffed appropriately.
• Assist in the recruiting, hiring, orientation, development and evaluation of clerical staff.
• Establishes and maintains an efficient and responsive patient flow system.
• Oversees and approves office supply inventory, ensures that mail is opened and processed, and offices are opened and closed according to procedures.
• Supports and upholds established policies, procedures, objectives, quality improvement, safety, environmental, infection control, codes, and requirement of accreditation and regulatory agencies.
• Oversees and approves office invoices and submits in timely fashion to accounting for processing.
• Provides schedules input into Cerner/IDX and manages providers? schedules and makes necessary changes.
• Address patient concerns and handle patient correspondence. Communicates with billing supervisor to correct billing errors in all offices.
• Manages and approves employees? biweekly payroll
• Liaison between the patient and physician.
• Schedule and pre-authorize all surgeries and preoperative appointments.
• Coordinate and schedule surgical procedures with the patient and OR.
• Maintains updated and accurate notes in electronic medical record concerning all billing and insurance information.
• Contacts third party carriers to verify insurance benefits and obtains pre-authorization for all procedures.
• Generates insurance referrals as directed by the medical provider.
• Assists medical provider with patient care information applicable to scheduled service.
• Acts as point-of-contact for patients for rescheduled procedures and cancellations.
• Other projects as assigned.