Oversees daily office operations and delegates authority to assigned staff.
Assist in developing and implements short and long-term work plans and objectives for clerical functions.
Assist staff in understanding/implementing clinical policies and procedures
Develops guidelines for prioritizing work activities, evaluating effectiveness and modifying activities as necessary.
Ensures that the office is staffed appropriately.
Assist in the recruiting, hiring, orientation, development and evaluation of clerical staff.
Establishes and maintains an efficient and responsive patient flow system.
Oversees and approves office supply inventory, ensures that mail is opened and processed, and offices are opened and closed according to procedures.
Supports and upholds established policies, procedures, objectives, quality improvement, safety, environmental, infection control, codes, and requirement of accreditation and regulatory agencies.
Oversees and approves office invoices and submits in timely fashion to accounting for processing.
Provides schedules input into Cerner/IDX and manages providers? schedules and makes necessary changes.
Address patient concerns and handle patient correspondence. Communicates with billing supervisor to correct billing errors in all offices.
Manages and approves employees? biweekly payroll
Liaison between the patient and physician.
Schedule and pre-authorize all surgeries and preoperative appointments.
Coordinate and schedule surgical procedures with the patient and OR.
Maintains updated and accurate notes in electronic medical record concerning all billing and insurance information.
Contacts third party carriers to verify insurance benefits and obtains pre-authorization for all procedures.
Generates insurance referrals as directed by the medical provider.
Assists medical provider with patient care information applicable to scheduled service.
Acts as point-of-contact for patients for rescheduled procedures and cancellations.