Job Summary:

Perform secretarial duties utilizing specific knowledge of medical terminology and all office policies and procedures.

Essential Job Functions:

• Answer incoming calls.
• Triage phone calls and determine if urgent, give call to physician or nurse immediately.
• Handle all calls with confidence, compassion and efficiency.
• Make appointments for new and existing patients.
• Collect and verify patient demographic information and insurance information.
• Review and maintain provider’s schedules to ensure productivity and that appointments are scheduled appropriately.
• Verify insurance with the billing department.
• Prepare patients’ charts.
• Call outside offices to obtain medical records.
• Scan records, patient information and medical history into EMR.