Job Responsibilities:

• Perform all necessary receptionist duties including answering, screening and routing of phone calls.
• Take appropriate messages and ensure the proper delivery of those messages. Be polite and courteous at all times.
• Be able to triage phone calls and determine if urgent, give call to physician or nurse immediately.
• Keep reception area clean and organized.
• Greet and register each patient as they arrive.
• Verify patient demographics and insurance information.
• Enter patient?s data into the EMR.
• Collect any necessary co-payments and process accordingly.
• Facilitate patient flow by notifying the provider of patients? arrival, delays or backlogs and communicate this with other staff and patients, if need be.
• Schedule patient appointments and obtain any necessary documentation that may be required for such an appointment.
• Schedule any services or procedures as needed.
• Obtain referrals/authorizations that may be required for scheduled appointments/procedures. This varies by insurance plan.
• Maintain/prepare patient charts, physician schedules and confirm appointments one day prior to scheduled appointment.
• Telephone patients if there is a change in the physician?s schedule and/or appointment needs to be rescheduled.
• Keep medical office supplies adequately stocked by anticipating inventory needs and placing orders or advising office manager.
• Open and close office, if needed.
• Ensure HIPAA guidelines are followed at all times.