Responsible for the coordination of the front reception area in regards to the professional services while ensuring the highest level of patient satisfaction and care.
•Perform all necessary receptionist duties including the answering, screening and the routing of phone calls. Take appropriate messages and ensure the proper delivery of those messages.
•Greet and register each patient as they arrive
•Verify patient demographics and insurance information.
•Schedule patient appointments and obtain any necessary documentation that may be required for such appointment.
•Enters patient data into the electronic health records as well as documenting the payment into the patient's electronic medical record at the time of service.
•Schedule ancillary services and other procedures as needed
•Obtain referrals/authorizations that may be required for scheduled appointments. This will be determined by specific insurance plans.
•Maintain patient charts and filing into EMR system
•Prepare patient charts, physician schedules, and confirm appointments one day prior to scheduled appointment.
•Able to utilize all software available to assist in professional services including SPM, Cerner and Microsoft Word.
•Ensure patient results and correspondences are reviewed by the physician(s) and appropriate follow up is performed according to the physician (s) direction
•Ensure HIPAA guidelines are followed
•Type various letters, reports or any other correspondence
•Necessary cross training to provide coverage for the office as needed