Perform all necessary receptionist duties including answering, screening and routing of phone calls. Take appropriate messages and ensure the proper delivery of those messages. Be polite and courteous at all times.
Be able to triage phone calls and determine if urgent, give call to physician or nurse immediately.
Keep reception area clean and organized.
Greet and register each patient as they arrive.
Verify patient demographics and insurance information.
Enter patient’s data into the EMR.
Collect any necessary co-payments and process accordingly.
Facilitate patient flow by notifying the provider of patients’ arrival, delays or backlogs and communicate this with other staff and patients, if need be.
Schedule patient appointments and obtain any necessary documentation that may be required for such an appointment.
Schedule any services or procedures as needed.
Obtain referrals/authorizations that may be required for scheduled appointments/procedures. This varies by insurance plan.
Maintain/prepare patient charts, physician schedules and confirm appointments one day prior to scheduled appointment.
Telephone patients if there is a change in the physician’s schedule and/or appointment needs to be rescheduled.
Keep medical office supplies adequately stocked by anticipating inventory needs and placing orders or advising office manager.
Open and close office, if needed.
Ensure HIPAA guidelines are followed at all times.