Medical Receptionist/Front Desk Job – SBECNY, Centereach


Role and Responsibilities

Responsible for the coordination of the front reception area in regards to the professional services while ensuring the highest level of patient satisfaction and care.

  • Perform all necessary receptionist duties including the answering, screening and the routing of phone calls.? Take appropriate messages and ensure the proper delivery of those messages.
  • Greet and register each patient as they arrive.? Request insurance card on all patients
  • Verify patient demographics and insurance information.
  • Schedule patient appointments and obtain any necessary documentation that may be required for such appointment.
  • All walk in patients must be advised of the length of time for the wait as scheduled patients are taken first. Walk in patients insurance must be evaluated for the ability to be seen
  • Enters patient data into the electronic health records as well as documenting the payment into the patient?s electronic medical record at the time of service.
  • Schedule ancillary services and other procedures as needed
  • Obtain referrals/authorizations that may be required for scheduled appointments.? This will be determined by specific insurance plans. Patients must provide physician of choice and process of referral will begin after the patient notification of physician that they will go to
  • Referrals are to go in a pool for all to complete
  • Scanning must be done daily
  • Maintain patient charts and filing into EMR system
  • Prepare patient charts, physician schedules, and confirm appointments one day prior to scheduled appointment.
  • Able to utilize all software available to assist in professional services including SPM, Cerner and Microsoft Word.
  • Confirm appointments
  • Ensure patient results and correspondences are reviewed by the physician(s) and appropriate follow up is performed according to the physician (s) direction
  • Secure copay for each patient
  • Log out for end of day for daily end of day journal
  • Answer all messages in the phone prior to leaving for the day
  • Ensure HIPAA guidelines are followed
  • Type various letters, reports or any other correspondence
  • Necessary cross training to provide coverage for the office as needed
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