The Home Care Coordinator will provide oversight of established care plans, support services, and coordinate with other healthcare providers to ensure that patients receive the best possible care. The Home Care Coordinator focuses on arranging, gathering and organizing information and overseeing personal care in the home. You will also be responsible for monitoring service delivery and notifying providers of any concerns or potential adjustments needed to support the patient?s care plan.

Responsibilities:

• Coordinate the scheduling and initiation of home care services based on patient needs, insurance coverage, and agency capacity
• Implement home care plans for patients by booking appointments
• Provide pertinent information and schedule to the providers
• Coordinate logistics and communication between healthcare professionals, such as doctors, nurses, physical therapists, and social workers, to support continuity of care
• Maintain accurate and up-to-date records of patient care plans and progress
• Provide non-clinical support and information to family members and caregivers regarding home care processes and expectations
• Ensure coordination activities comply with applicable privacy regulations and organizational policies
• Handle and coordinate incoming calls related to patients, physicians, and agency services regarding orders, patient questions, and referrals
• Communicate with participants via telephone, and provide effective communication with nursing, therapy services, home care aid, social work/case manager services, and providers regarding changes in patient/staff schedule.
• Serve as the primary liaison between home care agencies, patients, families, and healthcare providers
• Track and report outcomes, service utilization, and potential care gaps to improve service delivery
• Collaborate with provider to patient eligibility for home care services and coordinate care plans based on clinical needs, preferences, and available resources
• Collect and verify patient information, including demographics, insurance, and service authorizations
• Assist with resolving patient and caregiver concerns, escalating issues to clinical staff or supervisors when appropriate
• Monitor and follow up on referrals to confirm that services have started and identify any delays or issues
• Conduct community outreach initiatives to educate the public and help recruit eligible patients for home care services.
• Process daily billing charges and address billing questions.