Perform secretarial duties utilizing specific knowledge of medical terminology and all office policies and procedures.
Essential Job Functions:
Answer incoming calls.
Triage phone calls and determine if urgent, give call to physician or nurse immediately.
Handle all calls with confidence, compassion and efficiency.
Make appointments for new and existing patients.
Collect and verify patient demographic information and insurance information.
Review and maintain provider?s schedules to ensure productivity and that appointments are scheduled appropriately.
Verify insurance with the billing department.
Prepare patients? charts.
Call outside offices to obtain medical records.
Scan records, patient information and medical history into EMR.