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Job Summary:

Responsible for the coordination of the front reception area in regards to the professional services while ensuring the highest level of patient satisfaction and care.

Essential Job Functions:

• Perform all necessary receptionist duties including the answering, screening and the routing of phone calls. Take appropriate messages and ensure the proper delivery of those messages.
• Greet and register each patient as they arrive
• Verify patient demographics and insurance information.
• Schedule patient appointments and obtain any necessary documentation that may be required for such appointment.
• Enters patient data into the electronic health records as well as documenting the payment into the patient's electronic medical record at the time of service.
• Schedule ancillary services and other procedures
• Maintain patient charts and filing into EMR system
• Prepare patient charts, physician schedules, and confirm appointments one day prior to scheduled appointment
• Able to utilize all software available to assist in professional services including SPM, Cerner and Microsoft Word.
• Verify and counsel patients regarding their insurance benefits.
• Collect payments from patients.
• Obtains authorizations for ancillary tests and medical procedures.
• Responsible for coordinating and processing of all patient referrals including specialty and ancillary services.
• Utilizes a high degree of accuracy in obtaining and verifying that registration, demographic and insurance information is correct and up to date.
• Follows procedures for proper authorization and processing of all referral services.
• Supports physicians and patients in synchronizing appointments, authorizations and tests taking place in different practices.
• Communicates with patient and practice to ensure follow through with referrals.
• Ensure patient results and correspondences are reviewed by the physician(s) and appropriate follow up is performed according to the physician (s) direction
• Ensure HIPAA guidelines are followed
• Type various letters, reports or any other correspondence
• Necessary cross training to provide coverage for the office as needed